Non-delivery of emails

Incident Report for Pokémon Vortex

Resolved

This incident has been resolved.

Posted Jan 11, 2021 - 18:48 GMT

Monitoring

Outgoing mail is now using AWS SES and we're monitoring the service for any potential interruptions caused by this change.

Posted Jan 11, 2021 - 16:25 GMT

Identified

We are currently in the process of setting up outgoing mail to use AWS SES.

Posted Jan 11, 2021 - 16:01 GMT

Investigating

Password and username retrieval emails are failing to deliver from game servers.
(Forum and store emails are unaffected)

Posted Dec 31, 2020 - 17:45 GMT

This incident affected: Game Web Servers.